Our Store Policies

Privacy Policy

We are committed to protecting your personal information and your right to privacy. When you make a purchase, we collect only essential information such as your name, contact details, delivery address, and payment information.

We do not sell your personal data. However, we use trusted third-party services including Google Analytics, Google Ads, and Meta (Facebook) Pixel to understand how visitors interact with our website and to serve relevant advertisements. These services may collect anonymized data such as pages visited, time on site, and interactions. You can learn more about how Google uses data at policies.google.com/privacyand Meta at facebook.com/privacy/policy.

We use cookies and similar tracking technologies to improve your browsing experience. You can withdraw consent at any time by clearing your browser cookies, though this may affect site functionality.

We use secure payment gateways to ensure your data is encrypted and safe. You may contact us anytime to request access to, update, or delete your data.

Refund Policy

We stand behind the quality of every device we sell. If you receive a faulty or defective item, you may request a return, repair, or replacement within 7 days of purchase.

To qualify for a refund or replacement, the device must be in its original condition and packaging, with all accessories included, and show no signs of physical or liquid damage caused after delivery. Proof of purchase and a description of the fault must be provided.

Once approved, refunds will be processed within 5 business days to the original payment method. Where a repair or replacement is offered instead of a refund, we will inform you of the expected timeframe.

Please note: UK-used and refurbished devices are sold with their condition clearly stated at point of sale; normal signs of prior use disclosed to you at purchase are not grounds for return. Screen protectors, chargers, and other accessories opened or used are not eligible for return unless faulty.

Shipping Information

We offer delivery services throughout Kenya. Nairobi and surrounding areas typically receive deliveries within 1–2 business days, while upcountry deliveries may take 2–4 business days.

All devices are inspected and securely packaged before dispatch to protect against damage in transit.

Delivery fees are calculated based on distance and will be communicated to you during checkout or before confirming an order. Free pickup is available in-store at Shop B36, Ebrahim Shopping Mall, Moi Avenue, Nairobi CBD.

Once an order is placed, our team will contact you to confirm delivery details. While we strive to deliver on schedule, delays due to traffic, weather, or third-party couriers may occasionally occur.

It is the customer's responsibility to provide accurate delivery information and ensure someone is available to receive and inspect the device on delivery.

Terms of Service

By placing an order with us, you agree to the following terms:

  • All prices and specifications are subject to change without notice. While we make every effort to keep listings accurate, occasionally an item may be mis-priced or its stock status outdated.
  • Where a device is described as UK-used, refurbished, or open-box, its condition will be clearly stated before purchase.
  • We are not liable for delays or damages caused by third-party delivery partners once items are dispatched.
  • Customers are responsible for verifying device specifications, storage capacity, and network compatibility before purchase.
  • Devices should be set up and used according to the manufacturer's instructions; misuse or unauthorized repairs may void any applicable warranty.
  • Return and warranty claims must be supported with a valid purchase receipt and are limited to manufacturing or hardware defects.

We are dedicated to delivering genuine, quality devices at affordable prices. If you have any questions or concerns, please contact our support team.